HELP
Support
Prelaunch documentation, community, security-disclosure, and planned dedicated-support paths for TOVIO.
Last updated September 2, 2026
Feedback and bug reports (prelaunch)
Feature requests, bugs, rough edges, and documentation gaps go through the feedback page, which forwards to a public portal operated by a third-party vendor on TOVIO subdomains. Posts are reviewed before they appear; roadmap status is the only commitment made, and no response time is committed before general availability. Security reports never go there.
- Feedback portal — feature requests, bugs, and documentation gaps.
- Public roadmap — status only, no dates.
- Help center — how the portal operates; product documentation stays at docs.tovio.dev.
Before general availability
Use the product documentation for installation and troubleshooting. The public issue tracker will be linked only after the canonical repository destination is accepted. Never include secrets, private repository data, recovery material, or capability tokens in a report.
Security
Follow the coordinated disclosure procedure. Security reports must not be filed as public issues.
Commercial support status
The accepted catalog promises premium support only with the Enterprise dedicated add-on. That add-on and its response commitments remain unavailable until the commercial, staffing, evidence, and counsel-approved SLA gates pass. Free, Personal, Business, and shared Enterprise support channels or response times have not been committed; do not infer them from plan names.
Service health
After monitoring activation, operational incidents, maintenance, and history will be published on status.tovio.dev, independently hosted by Better Stack. No uptime or incident history is claimed before that evidence exists.