Get help.
Get back to building.
Find the documentation, share a rough edge, or report a security concern through the right channel.
Start with
the documentation.
Installation, everyday commands, and troubleshooting live in the product documentation. Start there when you need to understand how something works.
The right place
for the next step.
Report a bug. Share an idea.
Feature requests, bugs, rough edges, and documentation gaps go through the TOVIO feedback page. It forwards to a public portal operated by a third-party vendor on TOVIO subdomains.
Posts are reviewed before they appear. Roadmap status is the only commitment made; security reports never go there.
- Feedback portal Bugs, ideas, and documentation gaps
- Public roadmap Status only, no dates
- Portal help center How the feedback portal operates
Report a security concern.
Use the coordinated disclosure procedure. Security reports must not be filed as public issues or posted to the feedback portal.
Check service health.
After monitoring activation, operational incidents, maintenance, and history will be published on the independently hosted Better Stack status page.
No uptime or incident history is claimed before that evidence exists.
Share the problem.
Keep private data private.
Never include secrets, private repository data, recovery material, or capability tokens in a report.
The public issue tracker will be linked only after the canonical repository destination is accepted.
Commercial support status
The accepted catalog promises premium support only with the Enterprise dedicated add-on. That add-on and its response commitments remain unavailable until the commercial, staffing, evidence, and counsel-approved SLA gates pass.
What this means for each plan
Free, Personal, Business, and shared Enterprise support channels or response times have not been committed; do not infer them from plan names.
Support policy last updated .